Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

When case created how state come as new, open etc

Hanook
Tera Contributor

‎01-23-2024 06:13 AM - edited ‎01-23-2024 06:14 AM

when an incident/case is created why is it in a new, open state? so is there any script, workflow trigger for this requirement.

0 Helpfuls
  • 140 Views
0 REPLIES 0