When dealing with multiple scopes how to decide in which scope the configuration should be created.

Rohit_Singh_19
Tera Contributor

I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then what should the best approach to deicide the same.

 

Thanks!   

1 ACCEPTED SOLUTION

Chaitanya ILCR
Mega Patron

Hi @Rohit_Singh_19 ,

 

Always make the changes in the scope where the enhancements are requested if they are allowed. 

in some cases you can't create files in the different scopes because of the access policies of the table.

 

In this case create the BR in the HR Scope.

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

View solution in original post

6 REPLIES 6

Anand Kumar P
Tera Patron

Hi @Rohit_Singh_19 ,

Create BR in HR Scope, so still you can access sys_user table data in global scope.

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand

Ankur Bawiskar
Tera Patron

@Rohit_Singh_19 

I agree with what Chaitanya ILCR mentioned.

Regards,
Ankur
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