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yesterday
I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then what should the best approach to deicide the same.
Thanks!
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yesterday
Hi @Rohit_Singh_19 ,
Always make the changes in the scope where the enhancements are requested if they are allowed.
in some cases you can't create files in the different scopes because of the access policies of the table.
In this case create the BR in the HR Scope.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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yesterday
Hi @Rohit_Singh_19 ,
Create BR in HR Scope, so still you can access sys_user table data in global scope.
If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand
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yesterday
I agree with what Chaitanya ILCR mentioned.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
