when ever the assignment group changes we need to update the caller id filed using business how we can achieve this

[Sandeep74]

we need to update the caller id field when ever user change the assignment group filed using business rule how we can achieve this

any code plz provide

[Sai Kumar B · Accepted solution]

Yes you can do that

In client script

g_form.setValue('caller_id', g_user.userID); //sets the current logged-in user

In server script

current.setValue('caller_id', gs.getUserID()); //sets the current logged-in user

[Uttkarsh S]

Hi Sandeep,

Achieving this using BR will work if you explicitly save the form.

You can add an onChange Client script to achieve this along with a display BR.

Display Business rule:

g_scratchpad.currentUser = gs.getUserID();

OnChange client script:

Field Name - Assignment group

g_form.setValue("assigned_to", g_scratchpad.currentUser);

Please mark correct/helpful if it answers/solves your query.

Cheers,
Uttkarsh