When I imported data with attachments in XML, some attachments were not imported successfully

[Ro5]

Hello.
The table has about 700 data, and all the data have attachments.
The other day, when I imported the XML data into a table in another environment, about 60 data attachments were not imported.
I checked the contents of the exported XML, but all the attachments were there.
Also, there were no errors during the import.

Do you know the cause?
Thank you.

[Anitha H V]

Hi Ro,

Could you please check with the below points

1. The XML that you are trying to import should have all the required records.

2. Make sure the attachment extensions(.docx,.xlsx, etc.) are allowed in the target instance where you are importing

Please go through the below link it might be helpful.

https://docs.servicenow.com/bundle/sandiego-security-management/page/product/secops-integration-vr/qualys/concept/attachments-not-appearing.html

Thanks,

Anitha H V

[Ro5]

Hello Anitha H V,
We also ensure that the XML contains all the required records and that the target instance you are importing allows for attachment extensions.

Do you have any idea about causes other than these?
Thank you.