When i update sctask state as closed complete it should update RITM and REQ/Universal state too?

Shiva prasad t · ‎08-10-2022

1) when i update the state of sctask to any, then I need to update the state of RITM and REQ and Universal request too?

2) When I update the work notes or additional comments of sctask it should update on RITM and on Universal request too?

Shiva prasad t · ‎08-17-2022

It's working now like this

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var closedCompleteCount = 0;
    var closedInCompleteCount = 0;
    var gr = new GlideRecord('sc_task');
    gr.addQuery('request_item', current.request_item); 
    gr.query();
    var totalCount = gr.getRowCount();
    while(gr.next()){
        if(gr.state == 3){
            closedCompleteCount++;
        }
        if(gr.state == 4){
            closedInCompleteCount++;
        }
    }

    var ritm = current.request_item.getRefRecord();
    var req = current.request.getRefRecord();
    if(totalCount == closedCompleteCount){
        ritm.state = 3;
        ritm.update();
        req.state = 3;
        req.update();
    }
    if(closedInCompleteCount > 0){
        ritm.state = 4;
        ritm.update();
        req.state = 4;
        req.update();
    }

})(current, previous);

View solution in original post

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