When incident on-hold state changes state must automatically change to in progress

[CarolMa6]

Hi, 

I need help with a solution: When an incident is on hold and the user changes its state, it should only be able to change to "In Progress." The user shouldn't have the option to resolve or close the incident directly; it must revert to "In Progress" first.

Regards

CarolMa

[Nishant8]

Hello @CarolMa6 , This is OOB BR and shouldn't create such a big problem. Can you please revert the changes you made and then see whether it works fine or not? You can refer Version related list at the bottom of BR and can compare the current and previous too to figure out the changes made. If this works without those changes, then you can analyze the changes again