When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

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skkkk
Giga Contributor

‎03-13-2017 01:04 AM

When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

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skkkk
Giga Contributor
In response to vinitha3

‎03-14-2017 02:51 AM

Thanks Vinitha ,



Temporary   I done the create new field and through UI policy dine it . Still notification is coming . Have to fix .



Once again thanks for you help .


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mdeepu433
Tera Contributor
In response to skkkk

‎12-07-2017 03:45 AM

hi hima,


have you found the solution regarding that notification are you able to remove that message which was appeared after clicked the attach button


please let me know


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vinitha3
Tera Guru

‎03-14-2017 04:05 AM

you have to click on who's reply has helped you. If you mark yourself it does not affect your points.


Please help others to find a correct answer.