When parent incident gets closed, its associated child incidents should also get closed.
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12-12-2024 04:19 AM
Which BR should i use for this case ?
After or Async ?
Is it possible by using both BR's ?
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12-12-2024 04:22 AM
Hi @Parth_S
I think it is OOTB, just check once buddy in PDI.
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12-12-2024 04:22 AM
After update BR
OR
Better to go with flow -> these are asynchronous
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-12-2024 04:28 AM
if parent incident is resolved then child incidents are auto resolved by this OOB BR : Update Child Incidents
Just to inform OOB child incidents are not auto-closed when parent incident is closed.
incidents are always meant to be closed based on auto closure property
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-12-2024 04:24 AM
Wouldn't bother with a business rule. Its a brilliant case for flow designer.
Easy to inherit by devs of any level. Here's how you build it.
TRIGGER: Incident Update where state=closed (we can argue if closed or resolved is better)
1) Look Up Records (Incident Task where Incident/Parent = Trigger Record)
2) For Each of (1)
3) Update Record
--- state = Closed Complete
--- work_notes = Closed automagically due to parent incident closure.
Just be careful your Incident Process Owner doesn't want any future paradigms where an Incident Task stays open for some kind of post resolution work (KB assessment, customer care, etc)