When Parent Incident is Resolved all Child incidents are not getting Resolved for Incident

[SNOW46]

Hi All,

I have recently came up with an issue that whenever an Parent Incident is Resolved, related Child Incident/Incidents are not getting Resolved.

Even the OOB Script "Update Child Incidents" is enabled but its not working as expected.

Can anyone let me know if I need to modify the existing script or do I need to configure one separate script for the same.

Its an urgent requirement as too many users are getting impacted.

Thanks,

SNOW@Das

[varaprasad123]

Das,

see the following link might help.

https://community.servicenow.com/community?id=community_question&sys_id=78b19b6ddbdcdbc01dcaf3231f96199d

thanks

[John Zhang1]

I recommended to use BR (before) like a sample below:

[Brian Lancaster]

There should be no need to script this.  Note sure if this was not in the version for this post.  However current versions have a BR called Derive State value from Parent Incident which will resolve child incidents out of the box.  It can be found here https://[your instance name].service-now.com/nav_to.do?uri=sys_script.do?sys_id=c778e740b7713300f9519c75de11a99f