When parent incident record closed then automatically child incident should close..?

[Raju04]

I am trying this way Not triggering anything, Child incident not closed...

 

How can I Achieve this...

[Bindu6 · Accepted solution]

Hi Raju, 
We have already BR for sync state of incident OOB but we don't have for close state. Since as per OOB when ever parent incident is closed then if any WIP or resolved child incidents will be removed from parent. But you want to achieve close state then you can try below BR

I am able achieve with above 

Let me know if it's works.
If it's help you than please like it. 
Thanks,

Bindu

[Bindu6 · Accepted solution]

Hi Raju, 
We have already BR for sync state of incident OOB but we don't have for close state. Since as per OOB when ever parent incident is closed then if any WIP or resolved child incidents will be removed from parent. But you want to achieve close state then you can try below BR

I am able achieve with above 

Let me know if it's works.
If it's help you than please like it. 
Thanks,

Bindu

[Vishal Birajdar]

Hi @Raju04 

Can you check this OOTB business rule :

Name : Update Child Incidents 

[Ankur Bawiskar · Accepted solution]

@Raju04 

incidents get closed by caller or system via autoclosure job

incidents can be marked as resolved when parent gets resolved.

There is OOB business rule "Update Child Incidents" which should do this. it synchronizes the state value between parent and child

Synchronization between a parent and a child incident 

1) check if this BR is active

2) check if another BR is aborting the update

If my response helped please mark it correct and close the thread so that it benefits future readers.