When recipient is inactive, the email should sent to another group.

[Mishu]

When the recipient of the mail is inactive, Another group 'XYZ' should receive the email or it should be in the 'To' list.

How to achieve this?

[Daniel Borkowi1]

Hi @Mishu,

I recommend to use event driven Notifications there you can build you recipient list in a Business rules and put this in the gs.eventQueue(eventname, current, <list of users or emails>) function as 3rd parameter.

How you can do this here is a good explanation: https://www.servicenow.com/community/now-platform-blog/trigger-notification-by-throwing-an-event/ba-... .

Greets
Daniel

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