When template is changed in the change module clear the old values
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08-30-2024 03:50 AM
Hi ,
I want to clear the old values when I add the new template in change module
Kindly help!
Thank you!
1 REPLY 1
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08-30-2024 03:56 AM
Hi @Nandini DM
It is something OOTB, which means the old value does not changed when you apply a new template. and I think there is no way to do as, the field needs to clear before the new values get placed.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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