When template is changed in the change module clear the old values

Nandini DM
Tera Contributor

Hi ,

I want to clear the old values when I add the new template in change module
Kindly help!

 

Thank you!

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nandini DM 

 

It is something OOTB, which means the old value does not changed when you apply a new template. and I think there is no way to do as, the field needs to clear before the new values get placed. 

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