When using reply/reply all &forward button from activity stream, how to change the 'Reply to' value

[Mishu]

When using reply/reply all & forward feature from activity stream, how to change the Reply to value from IT Service Desk to People Connect.

I have a requirement in HRSD where I have to make the email reply go to People Connect instead of IT service desk, This should be only done for an HR Case through activity logs and not for ITSM or other module.

Can somebody suggest /advice how to achieve this ?

[Mishu]

@GlideFather  -   i think thats just for the buttons Reply /Reply All /Forward.

I need to change the 'Reply to' value from 'IT Service Desk' to 'People Connect' when a user uses these buttons to send replies.

[Mishu]

@Ankur Bawiskar - Can you please assist/ help here ?

[Ankur Bawiskar]

@Mishu 

there should be an email client template for HR case table.

Search that and change the Reply to field and it will reflect only for your table

If that field is not on form then from list set it.

See below

Output:

Also check this link if required

Email Client Template - Reply To 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mishu]

@Ankur Bawiskar - It was already configured in the system, but not working when clicking on Reply buttons, it shows IT Service Desk only in 'Reply to'

[Ankur Bawiskar]

@Mishu 

it did work for me as per above screenshots.