When VIP Users Open the Ticket it needs to be assigned to particular group and notification be sent
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05-07-2025 07:19 AM
When VIP Users Open the Ticket it needs to be assigned to particular group and notification be sent.
Please provide the details on how to achieve the same.
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05-07-2025 07:24 AM
You can accomplish this via a business rule for the group assignment and an email notification. Filter both the business rule and the notification like this:
You'll need to show related fields on the filter condition and navigate to opened by > user fields > vip.