When VIP Users Open the Ticket it needs to be assigned to particular group and notification be sent

VIKASM535239375
Kilo Sage

When VIP Users Open the Ticket it needs to be assigned to particular group and notification be sent.

 

Please provide the details on how to achieve the same.

1 REPLY 1

BrianProvencher
Giga Guru

You can accomplish this via a business rule for the group assignment and an email notification. Filter both the business rule and the notification like this:

 

BrianProvencher_0-1746627829994.png

You'll need to show related fields on the filter condition and navigate to opened by > user fields > vip.