Whenever I put a SIP link into an Icon Link widget URL field, ServiceNow adds 'unsafe:' in front of the URL, thus rendering this link useless.

[tchaikin]

I'm trying to add a SIP link to an Icon Link widget on Service Portal in order to initiate a chat with our Service Desk via Skype for Business.   The URL I put in is sip:address@company.com.   When SNOW renders it on the Portal, the link comes up as unsafe:sip:address@company.com and therefore does not work.   Any ideas on how to solve this?

[oharel]

Hi Todd,

I think this is one of those core scripts that you cannot access: js_includes_sp.jsx, where you have the following lines:

element.on('click', function(event) {

if (!element.attr(href)) {

event.preventDefault();

}

By using F12 I can see the following:

If you edit it on the page it works, of-course.

harel

Please mark as correct or helpful based on impact

[oharel]

And also forgot to tell you:

Instead of sip:someone@somewhere.com

try

tel:someone@somewhere.com

I did that and it is opening Jabber - which my company uses.

I had to configure the windows default protocol, though.

harel

[nathanfirth · Accepted solution]

I just wrote a blog post on how to solve this:

https://serviceportal.io/avoid-unsafe-prefix-links/

tchaikin oharel

[Bhavin Jain1]

Hi Nathan,

I applied the same code which is posted by you under themes but still was not able to remove the unsafe.

below is my URL

URL : unsafe:CISCOTEL://+123

Please let me know if anything more needs to be added.

Regards,

Bhavin