Whenever we get email notification when incident is assigned to you then in email we need

[Ktr]

Whenever we get email notification when incident is assigned to you then in email we need CONFIGURATION ITEM should be populated.

[Sonu Parab]

Hello @Ktr ,
Have a look below video.
https://www.youtube.com/watch?v=-cvOz4rlGdk

Please Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Thanks,

[Aman Kumar S]

Hi @Ktr ,

You can navigate to Notification email script from application navigator and search by name for "incident_additional_details" and add below lines as below in the script:

var i18nConfigurationItem = gs.getMessage('Priority: {0}', '${cmdb_ci}');

 template.print('<p>' + i18nConfigurationItem + '<br/>');