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03-15-2019 11:25 AM
We have a Catalog Item that has a Multi-Row Variable Set. We have a request that was submitted that we cannot do with, it says that there is a script error. We can see the values on the RITM but cannot update the RITM at all because of the script error. We found another request that is nearly identical, except for one minor thing. One of the fields they populate is network path. We think they entered an illegal character in it, and we want to fix it. However, since we cannot update the RITM, we cannot fix it there. I think we need to update it directly on the underlying table. But we do not know the name of the table that would hold that entry.
Does anyone know?
Thanks
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03-15-2019 11:45 AM
Hi there,
Not sure if I'm understanding you're question right, but looking at the title:
Are you looking for the "Multi Row Question Answer" table? sc_multi_row_question_answer
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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03-15-2019 12:02 PM
Mark,
Thank you. That is exactly what I needed. The had a file path entry that they had a typo in and it ended in "/\", and apparently ServiceNow doesn't like that (even though is just a Text field). I am guessing that Java is chioking on it or something. I removed the extra "/" on the end, and it works fine!