Where can I edit the case creation page in agent workspace UI builder?

Dario Idrovo1
Tera Contributor

‎08-30-2023 04:10 PM

I need to edit these fields and I can't find where I can do this. I have checked all over UI builder without any luck. I need to add 3 more fields to this UI page. 

 

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7 REPLIES 7

Vidhyavathi Kot
Tera Contributor

‎09-12-2023 10:00 AM

Need to change case creation page in agent workspace UI builder?

When I Click "New" Button in agent workspace for HR case Management  it has to display below HR Form. I couldn't find where I need to configure this. I have tried in UX form actions but didn't work.

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Dario Idrovo1
Tera Contributor
In response to Vidhyavathi Kot

‎09-12-2023 11:12 AM

Seems like thats a view you're displaying. Configure the form layout, but change the view to "workspace UIB" 

 

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Vidhyavathi Kot
Tera Contributor
In response to Dario Idrovo1

‎09-13-2023 05:59 AM

In the HR agent workspace we would like to remove the 2 steps creation as in Agent workspace for hr case management where when we open a new case we only have one single form.