Where do archived cases go and how can I see them?

rafas_10
Tera Guru

‎12-18-2024 02:01 AM

Hi all,

 

I am trying to understand how archiving records work, from attachments to HR Cases.

I see that a rule for the sys_auto_flush table exists but I don't know where the cases go.

 

Also, OOB how are attachments archived from the HR Cases? And how long the case needs to be closed for it to happen?

 

Thanks!

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4 REPLIES 4

Sanjay191
Tera Sage

‎12-24-2024 09:38 AM

Hello @rafas_10 

Whenever Archive rule runs it show in archive runs section so there  you see the records that has been archived and if any archive destroy rule is running for this it will destroy those records  in define time period.

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Gangadhar Ravi
Giga Sage
Giga Sage

‎12-24-2024 03:16 PM

Hi @rafas_10 Please check below KB.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0782323

 

Please mark my answer correct and helpful if this works for you.

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Runjay Patel
Giga Sage

‎12-24-2024 10:55 PM

Hi @rafas_10 ,

 

Archiving is typically managed using a table-specific archive rule configured in the sys_archive table.

When HR cases are archived, they are moved to a corresponding archive table. For example, the sn_hr_core_case table records may be moved to ar_sn_hr_core_case.

 

Attachments related to a record are archived along with the record. The system retains the link between the record and its attachments. table name will get change from sn_hr_core_case to ar_sn_hr_core_case.

 

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