Where do embedded images within KB articles get stored?

Jay Gamblin
Mega Sage

In the Test markup I see the tags are like this: src="/groupadd2.jpgx"

But in this case I've searched for that file name in db_image and sys_attachment tables and cannot find it.

1 ACCEPTED SOLUTION

Jay,



The images are stored in the browser cache. If you are able to clear this from each user, the images that are deleted will no longer appear.


View solution in original post

10 REPLIES 10

adamjgreenberg
ServiceNow Employee
ServiceNow Employee

Jay,



I tested this on my own demo and the file should be in db_image without the 'x' at the end of the filename.



This file does exist in your SAND instance.



Screen Shot 2018-02-14 at 8.28.18 AM.png


That would be helpful.   We require SNC access. Do you have an SNC user ID?


Can you look for one in vzdev?   There is an article KB0012027 which has src="/SH_Jabber_locatenumber_mac.pngx" in its Text.



I cannot find SH_Jabber_locatenumber_mac.png in the db_image table.   The article shows no attachments.


Jay,



Give me a few minutes and I'll have a look on the DB directly.