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‎09-20-2017 10:57 AM
I am sending a notification from a workflow to a users manager. I am using the following to allow approval by the email
$(mailto:mailto.accept} - basically the same thing as mailto.approval except I changed the choice verbiage
${mailto:mailto.notaccept} - again the same as reject just molded for my use
My question is: When one of these links in the email generated by the above is clicked, what sets the reply to email address that these messages go to? Is there a way to change this?
Basically when I try to test these to make sure they work the email address that is replied to is not being found for some reason and the system is never getting my replies. Then I receive a bounce back email saying that the email address cannot be found.
Thanks all
Solved! Go to Solution.
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‎09-20-2017 06:36 PM
Hi Kris,
It's possible to customise the reply-to address either globally (on the entire instance) or in each individual email Notification. If you change it at the email Notification level then that setting will override the global setting for emails created from that email Notification.
Globally:
Changing the From: and Reply-To: Addresses in Helsinki and Newer
System Mailbox->Email Accounts->(open the active SMTP account)->From. This will change both the From and Reply-To addresses. Note that From or Reply-To set on specific email Notifications (see below) overrides this:
Changing the From: and/or Reply-To Address for Particular Notifications (this overrides the Global Setting)
When configuring What it will contain for an email Notification the customer can specify custom From: and Reply to: addresses, including having different From: and Reply-To: addresses (which is not possible with the global setting). See: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/notification/task/t_...
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‎10-12-2017 09:52 AM
just an FYI for all...I got this working by just sending an email to (CompanyName)dev@service-now.com. The email address that was in properties is the correct one for another instance, but not this one.
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‎07-13-2021 03:41 AM
Can someone suggest How to use credit card without any online fraud ..... i always face this issue when ever i do any online transition
