which filter condition works

[mahesh_03]

Overdue tickets on dashboard metric should not include the outbound tickets and tickets in Awaiting Response(unless the due date had elapsed before moving to awaiting response

[AndersBGS]

Hi @mahesh_03 ,

Please share some more insight to your requirement. Which type of tickets are you referring to? How is it marked as "outbound"?. The state "awaiting response" is this an OOTB state or a custom state? Where is the due date stated? 

If my answer has  helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[mahesh_03]

I want to exclude outbound tickets depends on communication direction field and Awaiting response tickets depends on state field OOTB  in a form due date is stated as field 

[mahesh_03 · Accepted solution]

In my dashboard there is overdue tickets in that I want the above configuration