which of the following is possible via an inbound action? schedule job, send email notification, modify existing records

[KK44]

I asked "Which of the following is possible via an inbound action" with the following options. Do you know which is the correct answer? I think we can do 2) and 3). 

1) schedule job

2) send email notification

3) modify existing records

[Chalan B L]

Hello KK,

We can create/Modify the records via sending email that is inbound actions.

To know more go through the below link

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html&ved=2ahUKEwjlp6HRh8zgAhVCfXAKHaVSBeAQFjAAegQIBBAB&usg=AOvVaw2thWY9EvAYVkxmUmJuNyDo

Schedule job is used to execute script/Report in a regular intervals

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/reference-pages/concept/c_ScheduledJobs.html&ved=2ahUKEwiwy8WViMzgAhWKQN4KHREsCzkQFjAAegQIAhAB&usg=AOvVaw0oOLhkhPZOHlgN2FQlIdKq

Sending email notifications is when the record inserted/update you want to send notifications.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/reference/notifications.html&ved=2ahUKEwiHldupiMzgAhXLc3AKHWCjB_IQFjAAegQIAxAB&usg=AOvVaw0Ht2f_2An-CX3Bxw0FHhtj

Mark correct and helpful if it helped you..!!!

Regards, Chalan

[KK44]

Mr. Chalan

Thank you for quick reply. 

To answer the question, all of the 3 things are possible via inbound email action? or only No.3? 

1) schedule job

2) send email notification

3) modify existing records

[Chalan B L · Accepted solution]

 number 2 and 3 are possible

2 also possible because we can send email notifications back to service noe to update the record

Mark the answer as correct and helpful if it helped you.. !! Regards, Chalan

[sachin_namjoshi]

2 and 3 are correct answers.

Regards,

Sachin