Why am I missing the uninstall option for a custom application?

Brad59
Giga Guru

I need to uninstall my Globally scoped application from a sub-production instance so that I may reinstall from a code repository.

I have deleted/moved all application files out of the app. I also deleted all of the sys_metadata records for the app.

find_real_file.png

EDIT:
There is a condition on the Uninstall UI Action that I believe I am failing. However, the script include referenced appears to be hidden. 

new GlideAppLoader().canUninstall(current.scope.toString(),current.sys_code.toString())

find_real_file.png

8 REPLIES 8

Allen Andreas
Administrator
Administrator

Hi,

Just to double-check, have you follow this guidance?

https://docs.servicenow.com/en-US/bundle/sandiego-application-development/page/build/applications/ta...

See "Note" as well.

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

My custom application is not listed there. I have only ever found it in My Company Applications. 

Maik Skoddow
Tera Patron
Tera Patron

Hi,

unfortunately I cannot tell you why  you are not able to uninstall your app. Some deeper investigations would be required and I have no insights into your instance. The only solution which comes into my mind is cloning your PROD over your sub-PROD instance.

Maik 

ChristianF
Tera Contributor

Hi Brad,

 

have you found a solution to your problem?