Why are some of my request variables from my catalog item not storing user input once a request is made?

[alantpham]

As shown above, when a user makes a request for a catalog item I am working on, the variables "Reason For Access" and "Available Servers" are not storing the user's input and are editable in the ticket created from the request. The other variables don't have a problem retaining input from the user so what could be causing this?

[Anurag Tripathi]

Hi,

They probably are storing it, check if there is any onload client script or ui policy that is clearing it out on load.

This is a check catalog client scripts and catalog ui policies that are set to run on ritm/task as well.

-Anurag