Why can't I edit this dictionary entry?

Garry Knight · ‎06-05-2014

Hi All,

A while ago our 'First Time Fix' Column label was deleted from our incident table. I have since returned it however it is now displayed as u_first_time_fix on the form and I am unable to edit it. If I try to edit the dictionary entry it defaults back every time i save the new entry. Is there a way I can change this name without losing the current data on it as we have 4 months worth of stats on that button. (clicked when Service Desk fixes fault).

Thanks for all the help

Pradeep Sharma · ‎06-05-2014

Try this too

1. Navigate to System Update Sets > Local Update Sets

2. In 'Customer Update List' I sorded by date

3. Looking under the Type column check for the 'Field Label' record and opened it

4. Under 'Related Links' ->selected 'Show Related Record'

5. Now try to changed the label

6. Click 'Update'

~Pradeep Sharma

View solution in original post

Pradeep Sharma · ‎06-05-2014

Hi Garry,

You can personalize label and change the label name from there.

Right click on the field->Personalize label->change the label.

Let me know if you have any questions.

Thanks,

Pradeep Sharma

Garry Knight · ‎06-05-2014

Hi Pradeep,

Thank you for your help, however I get 'Record not found' when i try this, any suggestions? I am thinking I have set the box up wrong when I re-made it.

Garry

Pradeep Sharma · ‎06-05-2014

Hi Garry,

I am assuming you have restored the entry from "deleted application files".

Please confirm.

Thanks

Pradeep Sharma

Garry Knight · ‎06-05-2014

Hi Pradeep,

I can't fully remember but I believe so yes. When i restored it all of the data from previous was still there.