Why Catalog task is automatically created with request
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10-12-2022 12:24 AM
I have created a catalog item. When the request is submitted, two catalog tasks are automatically created. Why did this happen? I didn't add any workflow to my catalogue item. How can I stop this? This issue starts today I never got this error before.
Please help me ASAP.
Thanks
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10-12-2022 02:13 AM
Hi,
For new catalog items the same issue exists?
Did you check any BR?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-12-2022 02:18 AM
Yes, same issue exits for new catalog items. And I checked after business rule in sc_req_item table.
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10-12-2022 02:30 AM
Not very sure then what's the exact configuration in your instance.
Are both the tasks created at same time or after a gap?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-12-2022 02:32 AM
Both tasks are created at the same time
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10-12-2022 02:44 AM
Now I release a new instance. This instance also has this issue.