Why does the journal field table saves intercepted text value?
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10-14-2025 08:26 AM
Hi everyone,
I'm currently working on a Before business rule (insert and update) that intercept values on the Comment and Work_notes fields. It compares them to a regex for NPPI and if it finds a match it will replace that matched value with ****. Currently Im finding that when there is a match the BR does mask the value and replaces it with *** as expected but the activity is also showing the original value (I'm getting two entries).
I checked the sys_journal_field table and it only shows the record with the ****. Has anyone had a similar request where they needed to mask NPPI on entered comments and work_notes, if so how did you do it?
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10-15-2025 08:24 AM
did you add log and see?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
