Why does User Criteria not exist at the Catalog level?

[Joshua Cassity]

Does anyone know why the fine folks at ServiceNow have yet to implement user criteria at the service catalog level versus only at the Category / Catalog Item level?

We are a service provider and have several portals / catalogs that we administer but those users don't want just anybody viewing / submitting their services. The only way to accomplish this to my knowledge is to go touch every category / item on their respective catalog(s) to say who it's 'Available For' and in some cases these catalogs could be hundreds of items in size.

The other thing that really bugs me is that I can hide a service category but it doesn't propagate the same available for rules to all the items underneath it without me touching all those individually as well. This is easily proven because for those of us who use the Frequently Used Services widget it'll show items that reside in hidden categories.. what the heck ServiceNow!!!

Why can't I simply go to 'Maintain Catalogs' and say this whole catalog and everything under it (categories and items included) are available to ONLY the user criteria that I want versus having to touch them all? This seems like something that other customers would want as well.

Am I the only person that finds this incredibly frustrating? Does anyone have a solution for this issue?

~ J ~

[vinothkumar]

Hello Joshua,

I beleive there is already user criteria feature available, however we are using entitlement script.Please find the below link and try it

Migrating to Service Catalog User Criteria - ServiceNow Wiki

[Joshua Cassity]

The first sentence reinforced my frustration:

"Service catalog user criteria records provide access control for service catalog items and categories."

It's only for catalog items and categories as stated in my inquiry. There is no place that I can see to apply these user criteria to an entire catalog record — only a catalog's categories and items individually.

~ J ~

[keith e_]

I agree!   This should be a feature.  

Apparently you can limit access to the catalog via ACL but it would be far more convenient to enable the user criteria records to do this.   I haven't implemented the ACL solution myself but i certainly saw the same problem you did.

https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/service_catalog_managem...

[manita_anand]

I have used it for an order guide and it works if you add the user criteria under the 'Avaialble for' related list.