Why does User Criteria not exist at the Catalog level?

[Joshua Cassity]

Does anyone know why the fine folks at ServiceNow have yet to implement user criteria at the service catalog level versus only at the Category / Catalog Item level?

We are a service provider and have several portals / catalogs that we administer but those users don't want just anybody viewing / submitting their services. The only way to accomplish this to my knowledge is to go touch every category / item on their respective catalog(s) to say who it's 'Available For' and in some cases these catalogs could be hundreds of items in size.

The other thing that really bugs me is that I can hide a service category but it doesn't propagate the same available for rules to all the items underneath it without me touching all those individually as well. This is easily proven because for those of us who use the Frequently Used Services widget it'll show items that reside in hidden categories.. what the heck ServiceNow!!!

Why can't I simply go to 'Maintain Catalogs' and say this whole catalog and everything under it (categories and items included) are available to ONLY the user criteria that I want versus having to touch them all? This seems like something that other customers would want as well.

Am I the only person that finds this incredibly frustrating? Does anyone have a solution for this issue?

~ J ~

[Joshua Cassity]

The problem is we don't want to have to continuously go update hundreds of items every time this may change individually.

~ J ~

[huatsin]

@vinoth has given a very good link to using User Criteria! To my experience, you can actually create the User Criteria then right click -> Configure -> Related Lists and add the following:

• 'Available For Catalog Items'
• 'Available For Categories'

It will be similar to 'Include In' feature, this could help save time going to touch every single catalog items while you can just filter and multi-select the catalog items to this User Criteria