Why don't we have Phone type field on catalog item

[uma17]

Hi All,

Any one has any idea why don't we have phone type field on catalog item?

Since we have Phone type field on sys_user table auto population of it on catalog item field does not match with our validations.

Thanks,

Uma

[haseena ayesha]

Hi Uma

Please go through the bellow links it may be help full to you:

Contact Type field - background rules? - ServiceNow Express Support

How to autopopulate catalog item variables using sys_user table

Thanks & Regards

Haseena

                                                                        PS: Hit like, Helpful or Correct depending on the impact of the response

[lSurya 24]

Hello Uma,

Unfortunately, we don't have phone type in catalog item. But you write an on-change client script for validating the phone number on catalog item in order to match the phone number format on user table.

Here is the sample script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

          return;

    }

      g_form.hideErrorBox('u_contact_number');

  // Allows formats of (999) 999-9999, 999-999-9999, and 9999999999

      var pattern = /^\d{3}\d{3}\d{4}$/; // You can add your regex here depending upon the format you need.

  if(!pattern.test(newValue)){

          //alert('Phone enter a valid phone number');

    g_form.showErrorBox('u_contact_number', getMessage('Invalid phone number'));//show error messege

          g_form.setValue('u_contact_number', '');

  }

}

[Kalaiarasan Pus]

I do not think there is a universal format to represent phone numbers.

Different formats use characters such '()', '-', '+', etc. The best thing you can do is to write a regex based on the formats of phone numbers that are present on your system.