Why i dont have 'End Impersonation" Option

[Alon Grod]

Hi,
How can I add End Impersonation button? When I impersonate a contact (sn_customerservice.customer) user which has access only to Service Portal, i dont have End Impersonation option

[Dr Atul G- LNG · Accepted solution]

Hi @Alon Grod 

NO, end impersonation is expected in CSM. I am doing some impersonation for my client, and once you log in or impersonate as a case user, you can only log out—you cannot end the impersonation from your side.

[Dr Atul G- LNG]

Hi @Alon Grod 

https://support.servicenow.com/kb/kb?id=kb_article_view&sysparm_article=KB0820792

https://www.servicenow.com/community/developer-blog/impersonate-function-on-the-csm-or-any-other-por...

[Aditya_hublikar]

Hello @Alon Grod ,

The End Impersonation option is not available OOTB in Service Portal from the Tokyo release onwards. This is expected behavior since impersonation controls are mainly handled in Platform UI and Workspaces. To end impersonation, users need to switch back to native ui or log out.

please refer that : https://www.servicenow.com/community/developer-forum/impersonation-button-is-missing-in-service-port...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar]

Hello @Alon Grod ,

I hope you are doing well . Does my response helps you ?