Getting Session Expired (401 ) for some of the users in servicenow after 5 minutes

[Amrutha K V]

Hi ,
In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. 
What will be the reason behind this. 

By default it should be 30 minutes. 
When we checked the below properties in our instance , we see 

Thank you!

[Bhuvan]

@Amrutha K V 

Refer below for more details,

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/user-sessions/...

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Thanks,

Bhuvan

[Bhuvan]

@Amrutha K V 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

Hi @Amrutha K V ,

Please Verify Session Timeout Settings, ensure that the glide.ui.session_timeout property is set correctly......Check if the glide.ui.polaris.experience property is enabled and consider the implications of this setting....If applicable, review the glide.ui.rotate_sessions property and adjust it as necessary....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Ankur Bawiskar]

@Amrutha K V 

is this happening for all users or some users?

Was this issue coming earlier and you recently upgraded?

Try increasing "glide.unauthorized.session_timeout" value

check this link for good explanation

Configuring Session Timeout in ServiceNow: Enhancing Security and Efficiency 

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