Why i dont have 'End Impersonation" Option

Alon Grod · 3 hours ago

Hi,
How can I add End Impersonation button? When I impersonate a contact (sn_customerservice.customer) user which has access only to Service Portal, i dont have End Impersonation option

Dr Atul G- LNG · 3 hours ago

Hi @Alon Grod

NO, end impersonation is expected in CSM. I am doing some impersonation for my client, and once you log in or impersonate as a case user, you can only log out—you cannot end the impersonation from your side.

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View solution in original post

Ankur Bawiskar · 2 hours ago

@Alon Grod

if you impersonate a contact then this option is not there.

It's a limitation and you need to logout OR open a new user session to continue your development.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader