Why it's taking too long to load the PDI

rsswroys · 3 weeks ago

I was unable to access my PDI because it showed the error message "Error upgrading to Australia Patch 2". I then tried to reset and wipe the instance. Around 10:20 AM, I received an email stating that my instance was ready. However, it has now been more than an hour since I received that message, and it still shows "Instance reset in progress." What should I do now?

Dr Atul G- LNG · 3 weeks ago

Hi @rsswroys

Nothing to worry about here.

Generally, upgrades take around 4–8 hours to complete. Sometimes the instance may appear to be ready, but in the background the upgrade process is still running.

Just keep in mind that PDIs do not come with official support, so no one can provide an exact answer on what is happening behind the scenes or why a particular issue is occurring. In most cases, the best approach is simply to wait and be patient.

Also, if your PDI is currently online and accessible, consider yourself fortunate. These days, obtaining a new PDI can be challenging due to the large waiting list, which can take 2–3 weeks or even longer.

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View solution in original post

Aditya_hublikar · 3 weeks ago

HELLO @rsswroys ,

Currently, there are some issues with requesting new PDIs and upgrading existing PDIs. ServiceNow has already announced delays in provisioning new PDI instances.

I also upgraded my Zurich PDI to Australia recently, and it took approximately 2–3 hours for the upgrade to complete and for the instance to become accessible.

I would recommend waiting for some more time and then trying to log in to your PDI again.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

View solution in original post

Srikanth_9 · 3 weeks ago

Hi @rsswroys,

Currently it's a common issue most of the members are experiencing this issue while requesting a new instance & upgrading the existence instance.

If you are facing this issue so long you can request an instance, else wait for it. Since there's no support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.

rsswroys · 3 weeks ago

Hi @Srikanth_9

I waited for some time, and my PDI is now accessible, so it seems the issue has resolved on its own.

Srikanth_9 · 3 weeks ago

Hi @rsswroys,

Good to know. It will be helpful for the ones who's facing this issue in future.

Thanks for the update.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.