Why Major incident don't get auto closed ?

[Community Alums]

I have noticed in my instance, major incidents don't get auto close. They are suppose to be manually closed by Major incident manager. Just wanted to understand why is it so ? If I write a scheduled job to auto close major incident, will it have any impact ?

Thanks.

[Community Alums]

No this should cause no issue, you should be right to create a scheduled job.

[Community Alums]

Hi Aidan,

Thanks for the fast reply. Just curious do you happen to know why major incidents are excluded OOB auto-close schedule job ?

Regards,

Jainil Sharma

[Community Alums · Accepted solution]

I'd say this is just a process thing. Most people probably would not want a Major Incident to auto close, given that it's Major they may want it to have manual validation before closure.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/incident-management/ta...

[Aditya Mallik]

From a process perspective, we suggest that you do a PIR - Post Incident Review, capture the actions items and then manually Close the Major Incident. Hence "Auto Closure" feature is not applicable to Major Incidents.

But yes, technically you can create a Scheduled Job that would auto close Major Incidents as well.