Why might my uploaded image not be displaying on my service portal?

[Michael Lovell]

Hello, 

I have an image that I would like to display on a customer portal on my companies instance.  I have record for it in System UI -> Images, but the image will not render on the portal.  I have the same image on my personal developer instance, and there it does render on the service portal.  Both records appear to be configured the same, and are being called with the same html statement.  What might be causing the company instance to not render the image.  I'll post screen shots of the image records, the portal views, and share the html statements.

Company html statement:  

<td rowspan="2" align="center"><div><img src='Checkeredflags.png' width="50" heigth="50">

Personal developer html statement:

<td rowspan="2" align="center"><div><img src='Checkeredflags.png' width="50" heigth="50">

[JagjeetSingh]

Are you trying to set it on top corner on left side?

[DrewW]

Have you tried going to 

https://YOURINSTANCE.service-now.com/Checkeredflags.png

to see if it opens?

Also if memory serves case matters in the image name so I would check that also.

[Michael Lovell]

Thanks Drew,

When I tried https://MYINSTANCE/Checkeredflags.png it did not work, but other images from my instance do.  I created a new image record for the same image with a slightly different name and that worked.  

Thanks for your help.

[RaghavSh]

Try to open this image from db_image table and check if that opens manually.

I faced this issue when image got corrupt.

Click on this link and check if it opens: