Why Multi row variable set values not available on RITM?

[Lokesh Yanati]

!!!Need Help!!!

Hi,

I ran into weird issue. I have catalog item, in which we are using a Multi row variable set, mostly all variables are mandatory in that variable set.  When user submit a request , multi row variable set variable values are not storing in "sc_multi_row_question_answer". when I run a script its returning undefined?

Need your help to troubleshoot this.

Thanks is advance for your help!!

[Saloni Suthar]

Please take a look at - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832555

[Mark Roethof]

Hi there,

Does this concern one specific Catalog Item with the Multi-Row Variable Set? Or do you experience this with all your Multi-Row Variable Sets in your instance? Or is this since recently, and it has been working before? Or is this first time you are using Multi-Row Variable Sets in your instance?

[Lokesh Yanati]

Hi @Mark Roethof ,

Thank you for your reply.

This is happening with specific catalog item, It functioned well until a few days ago.

[Mark Roethof]

So what changed since then? Something went to production? A Patch or Hot fix applied? Etc.?