Why Multi row variable set values not available on RITM?

[Lokesh Yanati]

!!!Need Help!!!

Hi,

I ran into weird issue. I have catalog item, in which we are using a Multi row variable set, mostly all variables are mandatory in that variable set.  When user submit a request , multi row variable set variable values are not storing in "sc_multi_row_question_answer". when I run a script its returning undefined?

Need your help to troubleshoot this.

Thanks is advance for your help!!

[Lokesh Yanati]

No patch or Hot fix applied.

[Mark Roethof]

It never happens suddenly, so something has changed. Any development done recently?

[Lokesh Yanati]

HI @Mark Roethof ,

Users are submitting the request with out adding any row to the MRV. Now we have validation in place to avoid this.

Thank you for your response 🙏 .

[Mark Roethof]

You could simply make the MRVS mandatory. Would that help?