Why my variables are showing empty in the emails sent from the notification in servicenow?

[FIKRI BENBRAHIM]

Hello dears,

I don't know why my variables are showing empty in the emails sent from a notification i have created in servicenow?

The same happens with email templates and with email added in the notification.

To add the variables in the email body, i just click on variables and they add in the email body. 

I must be getting something wrong in here.

Best regards

FIKRI BENBRAHIM Mohamed Jawad

[Kalpesh13]

Can you please provide body content here with your variables name?

[FIKRI BENBRAHIM · Accepted solution]

Hello, I have just found out my error. In the gs.getEventQueue i should have given it the glide record objet plus instead of giving it current. Like so: var inc = glideRecord('incident') ; //Add here the query you want to execute gs.EventQueue('name_of_the_event', inc, inc.field_label);