Why "Closed" status is not appearing in ServiceNow reports

[SrinivasuSa]

Hi Community,

Why is the Closed state not appearing in ServiceNow reports?

Kindly review and advise ?

Thanks,
Srinivasu Sagiraju

[Dr Atul G- LNG]

Hi @SrinivasuSa 

It looks like there is an issue with the state in your instance only, because I can see it correctly on my side.

Please check the state values mate.

[Ankur Bawiskar]

@SrinivasuSa 

you have applied filter as Sate [NOT ONE OF] Resolved/Canceled

Then how Closed will appear?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @SrinivasuSa 

But it showing as 7 not as closed and close come after resolved, Look like state value is wrong.