Why undefined under "Incident assigned to me" in Service Operations Workspace view?

nherm
Tera Expert

‎09-14-2023 05:27 AM

Hi together,

when I click in the middle of my donut visualization, I´ll get a "undefined assigned to me" in my Tier1 layer of Service Operations Workspace. Does somebody know why I might to get this "undefined"?

 

nherm_0-1694694337670.png

 

0 Helpfuls
  • 554 Views
3 REPLIES 3

Pablo Sanz
Tera Guru

‎10-13-2023 08:56 AM

Have you found a way to remove or change that undefined tag?

 

Thanks,

Pablo.

0 Helpfuls

nherm
Tera Expert
In response to Pablo Sanz

‎10-26-2023 05:29 AM

not yet, do you have an idea?

0 Helpfuls

MaximeAuger
Tera Contributor

‎09-18-2024 12:23 PM

Hi @nherm I encountered this issue and been able to fix this!

Would it be possible to share the Instance version + the Service Operations Workspace pluggins versions you are using? 

 

Also did you customized or change the donut configuration?

 

This will help me reproduce the environnement as there's been a lot modification between service now releases

0 Helpfuls