why we are getting record not found error when we create an new message in message table

[jennyjenny]

Hi Team,

We are receiving 'Record not Found ' error when we are trying to submit a new record .

Please see the below screen shots for your reference . javascript:;

As shown in the above pic , I am trying to submit new message with a key ' prefix_ago ' and with message empty .

After submitting the record am facing the error ' Record not Found '

Could anybody tell us why we are facing this error .

Thanks,

Jenny

[Ryan Smith1]

I remember this happening to us before. I believe it happened every time we patched. I just imported the xml file and the issue was fixed. I haven't seen this issue since Helsinki. Below is a link to the problem record. If you are Istanbul or later and seeing this issue I would open a HI ticket.

ServiceNow KB: Activity stream shows timestamp as 'prefix_ago' (KB0564079)

[jennyjenny]

Yes, we recently patched from Helsinki patch 8 to Helsinki 12.

Then why if export xml file, it is not working.

On 30-Nov-2017 9:28 PM, "rrsmith1027" <community-no-reply@servicenow.com>

[Ryan Smith1]

Hi Jenny,

While we were on Helsinki it was part of my patching process to import the xml file in order to fix the issue. I do remember having to monitor it for a few days after patching as it seemed to delete the record again. I would then reapply the xml and be good until we patched again. You can always add it to the list of reasons to upgrade to Istanbul or Jakarta.