why we are getting record not found error when we create an new message in message table

[jennyjenny]

Hi Team,

We are receiving 'Record not Found ' error when we are trying to submit a new record .

Please see the below screen shots for your reference . javascript:;

As shown in the above pic , I am trying to submit new message with a key ' prefix_ago ' and with message empty .

After submitting the record am facing the error ' Record not Found '

Could anybody tell us why we are facing this error .

Thanks,

Jenny

[Ryan Smith1]

Hi Jenny,

A message with key 'prefix_ago' already exists and is an out of the box message. This is what you should see when attempting to create another message with the same key:

And if you attempt to create the same key with leading or trailing zeros you should receive this error:

I would change the name of your key to something similar. Hope this helps.

Ryan

[jennyjenny]

Hi Ryan,

The prefix_ago message is not their in messages, so that am trying to create a new message with prefix_ago.

But am getting record not found message when I submitting .

Thanks ,

[Ryan Smith1 · Accepted solution]

Hi Jenny,

Have you tried going to a free developer instance and xml export the record and import it into your instance? Attached is the out of the box record I exported from my developer instance you can import.

Ryan

[jennyjenny]

Yes, I have tried in that way as well, after some time the prefix_ago

message is deleting from the table.

I am not getting why it is happening.

On 30-Nov-2017 9:08 PM, "rrsmith1027" <community-no-reply@servicenow.com>