Why workflow Catalog tasks are not created when workflow run?

[Lupita]

I have an issue on my instance where workflows are getting auto completed after approvals are set, can somebody help?

i.e:

I raised a RITM where should create a task to my IT team but after manager approves request workflow seems that goes into all activities it looks like all of them ran successfully,  RITM is closed complete but the catalog task never was created.

[SanjivMeher]

If it is non-Prod, perhaps cloning from PROD to Non-Prod ill fix this issue. Or you will have to raise a HI ticket with ServiceNow.

[Lupita]

Thanks for your help Snjiv

I have involved Service Now team (raised ticket on HI) to help out with this issue.

Thanks 

Lupita

[Jai1]

Have you check check box Wait for Completion

[Lupita]

Hello Jai

Yes, Wait for Condition is checked, and task is not even created so this is something weird.. Service Now team is helping ,e to check it as nothing is found on the logs..

Thanks

[prajaktanaik]

Hi Lupita,

Did you get a solution for this?

Regards,

Prajakta