catalog client script to get logged in username, email address, phone
Hi, Pls assist me to create catalog client script to get logged in username, email address, phone. Thanks.
Forum Posts
Due date in incident field is empty
Hi Guys,I encounter some issues with the due_date field in incident form. The ticket is created with the due date field is empty even though it generated an OLA or Underpinning contract. And I noticed that it only happens if the ticket doesn't have a...
Related list condition not working (hide "ADD" button)
Hi, The UI Action called "Add" has the following condition: RP.isRelatedList() && current.canCreate() && parent.active == true && (gs.getProperty('com.snc.task.add_change_request').split(',').indexOf(parent.getTableName()) > -1) && !RP.getListContro...
Resolved! Need Catalog Client script to set error if i choose sunday or saturday on a Date field Catalog Item
Hi,i need a Catalog client script or an alternative solution that takes the value of a Date field on the catalog item and returns an error message if the chosen date is a Saturday or Sunday.ThanksI tried this but not working : function onChange(cont...
How to Print a Worklog on a Inident after an Assignment Rule take an action ?
Hello everyone, I hope this is not a duplicated question, my question is, i have a lot of Assignment rules, we would like to know which ones are being triggered, my idea would be to have an message to be print on the ticket after a rules is used so w...
Resolved! Retain Department on Incident form once Caller moves to another Department
Using OOB options, I've added the Caller.Department to the Incident form. When an Incident comes in, I want to retain that value at that time so that went the Caller moves to another department later, that incident shows what department they were in ...
Resolved! Trying to fetch user details via GlideAjax
Hi Team,Am trying with below client script and server side script to get the alert message on form for the selected caller.Client script function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
Resolved! how to pass the script include data to catalog client script
Hi, i was trying to get the value from script include to catalog client script on load, but i am getting null value only. let me know any correction in the below script: thanks.function onLoad() { //Type appropriate comment here, and begin script b...
Validate Outbound Email Generated by Notification ATF
Could not find email matching conditions:Target = 2418c5f41b1b82109022ece5604bcb38when I try it takes sysid not incident number can anyone help with this thanks in advance.
Incident State Update Error
*** Script: Valid fieldFAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=30439): INSERT INTO task (`made_sla`,`upon_reject`,`sys_updated_on`,`a_int_6`,`a_int_1`,`sys_class_name`,`task_effective_number`,`number`,`sys_id`,`sys_updated_by`,`a_int_...
Failed to execute action. Please contact your administrator.
Hello,what could be the response for this message?P.S. I did create a button in the workspace and I'm using client script to run it.System logs didn't help
Parsing multiple excel sheets at the same time
I have a scenario where I have to create multiple catalog requests from excel and yes which can be handled using ExcelParser API and Cart API. The next step of it is to create a mrvs to accept till 7 rows and create the same number of tasks as presen...
Update comment field dynamically in flow designer
I have a flow designer with trigger condition as below:for each item of lookaction i I am updating records in a table as below:if location chnages then update "lab owner comment" field saying "access has been revoked due to change in location and vic...
Facing issue after configuring/enabling the Next Experience UI
When I'm searching for a record in the global search after configuring/enabling the next experience UI, the record opens in the workspace; It should be open in the standard view.
Resolved! "an error occured while fetching items servicenow" when creating report
when creating / trying to run a report in report designer after selecting the table an pop up message appears containing "an error occured while fetching items ServiceNow" I've tried some solutions found here in the community like check the ACLs and ...
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