widget editor not working

Mohammed Lais1 · ‎06-14-2016

Hi all,

if i try to edit the widget in service portal, it is showing Widget 'widget-modal' not found message below the page.

please help.

nathanfirth · ‎06-15-2016

The "widget-modal" is a widget that is required by Service Portal. If for some reason you do not have that widget then you will of course get that error.

To test it:

In platform UI go to "sp_widget" table
Filter on "ID" set to "widget-modal"
If you do not see that widget, then that's your problem. Perhaps you deleted it or changed the ID? If you did not touch the widget, I would suggest reloading the plugin again.

View solution in original post

Mohammed Lais1 · ‎06-15-2016

Hi nathan,

Thanks a lot for your valuable time.

There was no widget with id 'widget-modal' in sp_widget table.

i have created one by seeing into another dev instance and it is working perfect.

Thanks again.