widget instance rename

BanuMahalakshmi · ‎06-17-2024

Hi,

i renamed the widget instance then i tried to access this widget into service portal but i received the attached error message. pls assist me ti fix this issue. when i click this widget into SP - i am getting this error.

Dr Atul G- LNG · ‎06-17-2024

Hi @BanuMahalakshmi

It means these widget has been called somewhere in portal and now getting error. You need to check these error in given lines.

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Dr. Atul G. - Learn N Grow Together
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BanuMahalakshmi · ‎06-17-2024

I can able to access this widget into dev environment without any issue but i migrated to test environment. i am facing issue into test environment. with the reference error message, i have checked the line 275 in server script in the corresponding widget. below is the script, the same script exist into DEV.

if (categoryJS && GlideStringUtil.isEligibleSysID(categoryJS.getID())) {