Widget Not Displaying in the CSM Portal

t-takumi
Tera Contributor

I placed a widget on the page using Page Designer, but it does not appear in the CSM Portal. I tried the following steps, but the widget still does not show: Set the “Visible to roles” on the widget Set the “Visible to roles” on the instance options Is there anything else I should check or any other method to make the widget display?

 

 

 

11 REPLIES 11

@t-takumi 

screenshots please

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

スクリーンショット 2026-03-12 155742.pngスクリーンショット 2026-03-12 155754.png

Login user has snc_external.

Dinesh Chilaka
Kilo Sage

Hi @t-takumi ,

Did you check is that widget expecting any parameter from instance options or url parameters to show data in the widget?
If expecting, pass those parameters properly.

If my response helped, mark it as helpful and accept the solution.

Thank you reply.
Maybe, these parameter are not setting.