Widget Not Displaying in the CSM Portal
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03-11-2026 07:56 PM
I placed a widget on the page using Page Designer, but it does not appear in the CSM Portal. I tried the following steps, but the widget still does not show: Set the “Visible to roles” on the widget Set the “Visible to roles” on the instance options Is there anything else I should check or any other method to make the widget display?
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03-11-2026 11:10 PM
screenshots please
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2026 11:58 PM
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03-11-2026 11:59 PM
Login user has snc_external.
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03-11-2026 08:31 PM
Hi @t-takumi ,
Did you check is that widget expecting any parameter from instance options or url parameters to show data in the widget?
If expecting, pass those parameters properly.
If my response helped, mark it as helpful and accept the solution.
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03-11-2026 09:08 PM
Thank you reply.
Maybe, these parameter are not setting.
